Degraded performance
Incident Report for RosySalonSoftware
Resolved
As of now, we are marking this issue as resolved. We continue to diligently monitor the previously identified slowness issue when accessing the schedule. Rest assured, our team is actively overseeing the software to ensure sustained improvement. We sincerely appreciate your patience and understanding, recognizing that we may not have been able to respond to all client inbound communications promptly due to the degraded performance across the entire system.
Posted Nov 16, 2023 - 20:59 CST
Update
๐Ÿ” Monitoring Update: We are closely monitoring the persistent slowness in Rosy's loading times, and resolving this matter remains our top priority. We understand the inconvenience this has caused and want to reassure you that our team is actively identifying the root cause and working on a comprehensive solution.

๐Ÿ”„ Navigating Together: Your patience and understanding are greatly appreciated as we address the extended response times caused by downgraded performance across the entire system. We are actively working to resolve each inquiry and appreciate your understanding as we navigate through this challenge. While we are committed to providing prompt updates, please be aware that individual responses may take longer. Your collaboration is invaluable as we strive for a resolution. Thank you sincerely for your ongoing understanding and support.
Posted Nov 16, 2023 - 15:19 CST
Monitoring
๐Ÿ”: We are actively monitoring the ongoing slowness in Rosy's loading times. Rest assured, resolving this issue is our top priority. We acknowledge the inconvenience this may be causing and want to assure you that our team is working diligently to pinpoint the root cause and implement a solution.

โš™๏ธ Your patience and understanding during this period are highly valued. We commit to keeping you updated as soon as additional information becomes available. We appreciate your cooperation as we work towards a resolution. Thank you for your understanding.
Posted Nov 16, 2023 - 10:41 CST
Update
๐Ÿ” We are currently still investigating slowness loading times for Rosy, and we want to assure you that addressing this issue is our utmost priority. We understand the inconvenience this may be causing, and our team is diligently working to identify the root cause and implement a solution.

Your โŒ› patience and understanding during this period are greatly appreciated. We will provide further updates as soon as additional information becomes available. Thank you for your cooperation as we work to resolve this matter.
Posted Nov 16, 2023 - 05:30 CST
Update
โš™๏ธ Our ongoing examination into the sluggish loading times of Rosy is in progress, and we want to emphasize that rectifying this matter is our highest priority. We recognize the disruption this may be causing, and our team is actively engaged in pinpointing the underlying cause and executing a solution. Rest assured, we will be working through the night to expedite this process.

โณ Your patience and comprehension during this period are sincerely valued. We will furnish additional updates promptly as more information becomes accessible. Thank you for your collaboration as we strive to address this issue.
Posted Nov 15, 2023 - 22:07 CST
Update
๐Ÿ” We are currently still investigating slowness loading times for Rosy, and we want to assure you that addressing this issue is our utmost priority. We understand the inconvenience this may be causing, and our team is diligently working to identify the root cause and implement a solution.

Your โŒ› patience and understanding during this period are greatly appreciated. We will provide further updates as soon as additional information becomes available. Thank you for your cooperation as we work to resolve this matter.
Posted Nov 15, 2023 - 17:14 CST
Investigating
We are aware of reports regarding Rosy loading slowly, and our team is actively investigating the issue. We understand the frustration this may be causing and want to assure you that resolving this problem is our top priority. Our technical experts are diligently working to identify the root cause and implement a solution.
We appreciate your patience and understanding during this time. We will provide further updates as soon as more information becomes available. Thank you for your cooperation.
Posted Nov 15, 2023 - 11:28 CST
Monitoring
We are pleased to inform you that the slow loading issue with Rosy-Schedule has improved. Our technical team will continue to monitor. We appreciate your patience and understanding throughout this process. Should you encounter any further difficulties or have any questions, please do not hesitate to reach out to our support team.
Posted Nov 15, 2023 - 10:55 CST
Investigating
We are aware of reports regarding Rosy-Schedule loading slowly, and our team is actively investigating the issue. We understand the frustration this may be causing and want to assure you that resolving this problem is our top priority. Our technical experts are diligently working to identify the root cause and implement a solution.
We appreciate your patience and understanding during this time. We will provide further updates as soon as more information becomes available. Thank you for your cooperation.
Posted Nov 15, 2023 - 10:42 CST
Monitoring
We are pleased to inform you that the slow loading issue with Rosy-Schedule has improved. Our technical team has implemented the necessary fixes and will continue to monitor. We appreciate your patience and understanding throughout this process. Should you encounter any further difficulties or have any questions, please do not hesitate to reach out to our support team.
Posted Nov 14, 2023 - 12:28 CST
Investigating
We are aware of reports regarding Rosy-Schedule loading slowly, and our team is actively investigating the issue. We understand the frustration this may be causing and want to assure you that resolving this problem is our top priority. Our technical experts are diligently working to identify the root cause and implement a solution.
We appreciate your patience and understanding during this time. We will provide further updates as soon as more information becomes available. Thank you for your cooperation.
Posted Nov 14, 2023 - 10:30 CST
This incident affected: Manager.